1. Who we are
Tredique, based in South Africa, is the responsible party for your personal information. You can reach us, and our Information Officer, at support@tredique.com.
2. What we collect
You give us
- Account details: your name, email address and password (stored only as a secure hash), and your phone number or bio if you add them.
- Google sign-in: if you use it, your name, email address and profile picture from Google.
- Broker connections: Deriv API tokens; IQ Option login email and password; MT5 account number, server and login details for trading connections; the account ids, currencies and balances that come with them. Tokens, passwords and broker sessions are stored encrypted.
- Your settings and trading: the bots you deploy and their settings, your trades and results, manual trades, copy-trading setups and the signals you receive.
- Telegram alerts: if you connect Telegram, your Telegram chat id, user id and username.
- Messages: what you send us by email or Telegram.
We collect automatically
- Security information: the IP address you signed up and last signed in from, and when you were last active.
- Usage and device information: pages you view, buttons you click, features you use, your browser and device type, and an approximate location worked out from your IP address.
- Session recordings: recordings of how pages are used, to find confusing screens and bugs. Everything typed into forms is masked, and sensitive values such as API keys are hidden from them.
- Errors and logs: technical logs from our servers and error reports from the app. Emails, tokens, passwords, phone numbers and broker login ids are removed before logs are stored.
3. Why we use it
| Purpose | Basis under POPIA |
|---|---|
| Creating your account, signing you in, running your bots and placing the trades you set up | Needed to provide the service you asked for (our contract with you) |
| Alerts about your bots (Telegram, email) and service messages | Needed to provide the service; Telegram only once you connect it |
| Keeping accounts secure, preventing fraud and abuse, enforcing blocks | Our legitimate interest, and yours, in a safe service |
| Analytics, session recordings and error reports to fix problems and improve the service | Our legitimate interest in a working, useful product |
| Product news or offers by email | Only with your consent; you can unsubscribe at any time |
| Meeting legal duties and responding to lawful requests | Legal obligation |
4. Who we share it with
We share personal information only as needed to run the service:
- Your brokers (Deriv, IQ Option, MT5 brokers): we use your credentials to connect to your account and send your trades. Brokers handle your information under their own privacy policies.
- Service providers who process information for us under agreements: our cloud hosting provider, PostHog (analytics, session recordings, error tracking and logs), our email delivery provider, Telegram (alerts you connect and our channel) and Google (if you sign in with Google).
- Authorities and advisers where the law requires it, or to protect our rights, our users or the public.
- A buyer or successor if our business is sold or reorganised, under the same protections.
5. Information sent abroad
Some providers store information outside South Africa: PostHog in the United States, and Telegram and Google internationally. We use them only where the provider is bound by agreements or laws that protect personal information to a standard similar to POPIA, as section 72 of POPIA requires.
6. How long we keep it
- Account, broker and trading information: while your account is open.
- When you delete your account, we delete or anonymise your personal information within 90 days, except what we must keep for legal reasons or to resolve disputes.
- Broker credentials: we stop using them as soon as you remove the account from Tredique. They stay encrypted until you delete your Tredique account or ask us to delete them sooner.
- Server logs: 14 days. Session recordings: up to 30 days.
- Analytics events: only as long as they help us understand how the service is used.
7. Security
Information travels over encrypted connections (HTTPS). Broker tokens and passwords are encrypted at rest with AES-256, account passwords are hashed, and access to our systems is limited to people who need it. No system is perfectly secure: if a breach puts your information at risk, we will tell you and the Information Regulator as POPIA requires. Never share your password or API tokens with anyone: we will never ask for them by email, phone or Telegram.
8. Your rights
Under POPIA you can:
- ask whether we hold information about you and get a copy of it;
- ask us to correct or delete it;
- object to processing based on our legitimate interests, and to direct marketing at any time;
- withdraw consent you gave us;
- complain to the Information Regulator (South Africa), inforegulator.org.za.
Email support@tredique.com from the address on your account, with “Privacy request” in the subject. We may ask you to confirm your identity, and we aim to reply within 30 days. You can disconnect Telegram alerts and remove broker accounts yourself in the dashboard at any time.
9. Cookies and local storage
We store small pieces of information in your browser:
| Type | What it does |
|---|---|
| Necessary | Keeps you signed in (your session is kept in the browser’s local storage) and protects sign-in |
| Preferences | Remembers choices such as your last bot settings and tips you have closed |
| Analytics | PostHog cookies and local storage (names starting with ph_) count visits, link pages into a session and connect them to your account once you sign in |
We do not use advertising cookies. You can block or delete cookies and site data in your browser settings; if you remove the necessary ones, you will be signed out.
10. Children
The service is for people aged 18 or over. We do not knowingly collect information about children; if you believe a child has given us information, contact us and we will delete it.
11. Changes and contact
We will update this policy when our practices change, change the date at the top, and tell you about material changes in the app or by email. Questions: support@tredique.com, or see Contact.